![]() If your device stopped charging at 80 percent If your device still won’t power on or charge, please email WCG Support at Alternatively, for immediate assistance, you can call support by dialing your country's toll-free number from this page:.Let your device charge for another half hour.Depending on which model iPad you have iPad: Press and hold both the Home and Top (or Side) buttons for at least 10 seconds until you see the Apple logo, or Press and hold the top button until the power off slider appears.Let your device charge for a half-hour (If your device is unresponsive afterward, force restart the device.).If the charging port is damaged, your device probably needs service. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device.Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet.Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.If your device charges slowly or won’t chargeįollow these steps and try again after each: Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.Īs your device charges, you'll see a lightning bolt beside the battery icon in the status bar, or a large battery icon on your lock screen. ![]() Don’t use the USB ports on your keyboard. Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Plug your charging cable into a USB wall adapter, then plug the adapter into the wall. Plug into one of these three power sources:.Connect iPad to a power outlet using the included cable and power adapter.To charge your device, use the USB power adapter and USB cable that come with it. If your battery won't charge or charges slowly or if you see an alert message, please follow the suggestions belowĪ USB-C Charge Cable and USB-C Power Adapter are included with iPad Pro (3rd generation and later.)Ī Lighting to USB Cable and USB power adapter are included with other iPad models.
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